Privacy Policy

Mindset Cyber Pty Ltd ABN 55 668 364 261 (we, us, our) appreciates the importance of safeguarding your Personally Identifiable Information (PII). This Privacy Policy demonstrates our commitment to the privacy of the PII provided to us, or collected by us, during the provision of our consultancy services or during your interaction with us.

The information we collect

Personally Identifiable Information (PII) is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of PII we may collect about you include:

• your name;
• your contact details, including email address, street address and/or telephone number;
• your employer and job title;
• your date of birth;
• your credit card or other payment details (through our third party payment processor);
• your preferences and/or opinions;
• information you provide to us, including through feedback, customer surveys or otherwise;
• details of products and services we have provided to you and/or that you have enquired about, and our response to you;
• support requests submitted to us and our response to you;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
• information about your access and use of our services, including Internet cookies, communications with our online services, browser type, operating system and internet service provider;
• additional PII that you provide to us, directly or indirectly, through your use of our services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
• any other PII requested by us and/or provided by you or a third party.

Sensitive information: we do not actively request sensitive information about you. If we need to collect sensitive information, we will first obtain your consent unless otherwise permitted by law.

How we collect PII

We collect PII in various ways, including:

• Directly: when you sign up for our services, through the contact form on our website, or when you request our assistance via email or telephone.
• Indirectly: while you interact with us, such as when you use our website, emails, phone calls and online enquiries.
• From third parties: such as analytics, cookie, and marketing providers that support our website.

Use and disclosure of PII

We may collect, hold, use and disclose PII for the following purposes:

• to enable you to access and use our services;
• to provide our services to you and provide support to you;
• to contact and communicate with you about our services;
• for internal record keeping, administrative, invoicing and billing purposes;
• for analytics, market research and business development;
• for advertising and marketing;
• to comply with our legal obligations and resolve disputes;
• to consider employment applications; and
• as otherwise required or authorised by law.

Disclosure to third parties

We may disclose PII to:

• third party service providers for the purpose of enabling them to provide their services;
• our employees, contractors and/or related entities;
• our existing or potential agents or business partners;
• courts, tribunals and regulatory authorities in the event you fail to pay for goods or services we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers as required or authorised by law;
• third parties to collect and process data, such as Google Analytics and Facebook Pixel; and
• any other third parties as required or permitted by law.

Overseas disclosure

While we store PII in Australia, third parties we work with may store, transfer or access PII outside of Australia.

Your rights and controlling your PII

Your choice: if you provide PII to us, you understand we will collect, hold, use and disclose this information in accordance with this Privacy Policy. You do not have to provide PII to us; however, if you do not, it may affect our ability to provide our services.

Information from third parties: if we receive PII about you from a third party, we will protect it as set out in this Privacy Policy.

Restrict and unsubscribe: to object to processing for direct marketing or unsubscribe from our email database, contact us at info@mindsetcyber.com.au or use the opt-out link in communications.

Access: you may request access to the PII that we hold about you. An administrative fee may be payable.

Correction: if you believe that any PII we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us at info@mindsetcyber.com.au.

Complaints: if you wish to make a complaint, please contact us at info@mindsetcyber.com.au and provide full details.

Storage and security

We are committed to ensuring that the PII we collect is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure PII and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your browser to store preferences. Cookies do not tell us your email address or other PII.

Links to other websites

Our website may contain links to other websites. We do not control those websites and are not responsible for the protection and privacy of any PII you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may vary this Privacy Policy by publishing the amended version on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

Contact us

For any questions or notices, please contact Mindset Cyber Pty Ltd (ABN 55 668 364 261) at info@mindsetcyber.com.au.